Booking terms

Last updated: [date]. Owner: complete the items in square brackets and have these reviewed before launch.

These terms apply when you book a detail with DDD Detailing ([legal name], [address]). They don't affect your statutory rights as a consumer.

1. Your price

The price on our website is an estimate based on your vehicle size, the items you choose and the condition you describe. If your car arrives in a noticeably different condition (for example heavier soiling, pet hair or deeper paint damage), we will contact you before carrying out any extra work. You can agree the new price, change what you've asked for, or cancel and receive your deposit back. Some services, such as ceramic coatings and heavy paint correction, are only confirmed after we've inspected the vehicle.

2. Deposit and payment

• A deposit of 20% of the estimated price secures your booking. Your booking is confirmed once the deposit is received.
• The deposit is deducted from your final bill. The balance is due when you collect your vehicle.
• Online card payments are processed securely by Stripe.

3. Changing or cancelling your booking

• More than 24 hours before drop-off: you can cancel or move your booking and we'll refund your deposit in full, or carry it over to the new date.
• Within 24 hours of drop-off, or if you don't arrive: we may keep some or all of your deposit. This is because we will have turned other customers away for your slot and may not be able to fill it at short notice. We'll only keep what reasonably reflects our loss, and we'll always try to rebook the slot.
• If we need to cancel, we'll refund your deposit in full or offer another date, whichever you prefer.

4. Your right to cancel

Because you book online, you normally have 14 days from booking to cancel and get a full refund. If you ask us to carry out the work within those 14 days and then cancel after we've started, you'll pay for the work done up to that point. The 24-hour rule above applies to late cancellations of the appointment itself.

5. Before you drop off

• Please remove valuables, and any child seats you don't want cleaned.
• Tell us about anything we should know, such as previous repairs, damage or sensitive surfaces.

6. Your vehicle with us

• We inspect your vehicle on arrival and note any existing damage. We may take photos for both our records.
• Detailing improves appearance but cannot fix underlying faults. Some marks, stains and scratches are permanent; we'll tell you if something can't be fully removed.
• Protective coatings' durability depends on the product, use and aftercare. We'll explain what to expect, but we don't promise a fixed lifespan.
• We hold [public liability / care, custody and control] insurance. [Insurer and cover details.]

7. If something isn't right

Please tell us within 48 hours of collection at cccdetailinguk@gmail.com and we'll put it right. This doesn't limit your legal rights.

8. Your information

We use your details to manage your booking, as explained in our privacy notice.